سياسه الارجاع والاسترداد

Refunds and Returns Policy for SmartBeautyAndStyly.com

Effective Date: Saturday, November 2, 2024

Business Name: اختياراتك الذكية للجمال والأناقة
Website: SmartBeautyAndStyly.com
Address: Egypt, Sharqia Governorate
Contact Email: asafwat011@gmail.com

At SmartBeautyAndStyly.com, we aim to provide our customers with quality products and excellent service. We understand that there may be occasions where a return or refund is necessary. This Refunds and Returns Policy explains how you can initiate a return, the conditions for returns, applicable fees, and other relevant information. Our goal is to make this process fair, straightforward, and transparent for both you and our business.

1. Eligibility for Returns

We accept returns for physical products under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of the delivery date.
  • Condition: The product must be unused, undamaged, and in its original packaging with all tags, labels, and accessories included.
  • Non-Returnable Items: Some products, including personal care items (e.g., skincare and beauty products) and items marked as “final sale,” are not eligible for returns for hygiene reasons. Please refer to the product listing for return eligibility details.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at asafwat011@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Approval: Once we review your request, you will receive an email with further instructions. Please wait for approval before sending the item(s) back to us.
  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

3. Conditions and Process for Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund based on the following criteria:

  • Approved Returns: If approved, the refund will be processed within 7-10 business days. A credit will automatically be applied to your original payment method, and processing times may vary depending on your payment provider.
  • Partial Refunds: In cases where items are not returned in their original condition (e.g., missing parts or signs of use), a partial refund may be issued.
  • Non-Refundable Fees: Original shipping fees and any associated return shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the item you received and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at asafwat011@gmail.com with your order number and photos of the damaged product. We will assess the issue and arrange for a replacement, exchange, or refund at no additional cost to you. Requests for returns due to damage or defects must be submitted within 7 days of receiving the product.

6. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item is incorrect, defective, or damaged.
  • Return Address: After your return request is approved, you will receive instructions on where to send the item. Please do not send any items back without prior authorization.

7. Refund Timeframes

Refunds are processed within 7-10 business days of receiving the returned item and confirming its condition. However, your payment provider may take additional time to reflect the refund in your account.

8. Customer Support

For any questions or concerns regarding your return, refund, or any issues with our products, please contact our customer support team:

Email: asafwat011@gmail.com
Address: Egypt, Sharqia Governorate

9. Additional Information

  • Promotional or Discounted Items: Only regular-priced items may be eligible for a full refund. Items purchased on sale, with discounts, or as part of a promotion may be eligible for store credit only.
  • Processing Delays: During peak seasons or holidays, processing times for returns and refunds may be extended. We will communicate any expected delays to you as soon as possible.

10. Policy Updates

We may update our Refunds and Returns Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

By shopping with SmartBeautyAndStyly.com, you agree to this Refunds and Returns Policy. If you have questions or need further assistance, please contact us. Our team is here to help ensure you have a positive shopping experience with us.

Thank you for choosing SmartBeautyAndStyly.com!